To order you simply shop and register at checkout by uploading a valid government issued identification (you can cover/cross out any information in your card you’re not comfortable with sharing we just need name, photo and DOB).
Please note we may ask for additional verification such as a selfie to match with your ID.
We accept E transfers or cash.
For E transfers – once an order has been placed, please send an e transfer as soon as possible, as sometimes transfers can be delayed which can delay your delivery.
For Cash payments – Our team may contact you after your order is placed to verify your identification. For large amount orders, we may ask that you send a partial amount in an e transfer.
Unfortunately becauses e transfer payments can take some time to clear, it is not efficient for drivers making other deliveries. We have a small window of wait time upon arrival and can not wait for payments to clear on spot.
Buds 2 U is a long time running, reputable and reliable delivery service. Our sales team will contact you to confirm after you’ve completed your online order.
You will receive your package within the time slot and date selected at checkout. Please be available at the address provided within the time selected for delivery.
Yes the courier will contact you by text/call once they arrive, please meet at the courier’s vehicle as we have a no-knocking policy.
Yes if your time slot has not begun then there is still time! Please contact us immediately if there are any changes. However once your time slot has begun your package will be on its way to you.
No problem, please let us know as soon as possible and we will try our best to accommodate your request for another time or day.
To ensure the privacy of our clients and safety of our team we have a no knocking policy. Please meet us in front of the address you’ve provided once courier notifies you of his arrival.
If you are not present to receive your package, the courier will wait up to 10 minutes before leaving to make other deliveries and will schedule a later time that you are present. Additional delivery charges may apply.
Please contact us immediately and we will arrange to have your item sent out at the next available time slot.
No returns, however we accept exchanges on unopened, unused items and must be sealed in the original packaging and made within 2 days of receiving.
Delivery fees may apply